Refund policy

Return & Refund Policy

At WristAndWalk.pk, customer satisfaction is our priority. We want you to love every pair of watches or slippers you order from us but if something isn't right, here's how our return and refund process works.

Return Window We accept returns within 5 working days of the delivery date. Requests made after this period will not be eligible for return, exchange, or refund.

Eligibility Criteria To qualify for a return, the item must be:

• Unused, unworn, and in its original condition
• In the original packaging, with all tags and accessories intact
• Free from damage, alterations, or signs of wear

Non-Returnable Situations

• Items damaged due to misuse after delivery
• Requests raised after the 5-working-day window
• Products without original packaging or tags

How to Request a Return

1. Contact us at wristwalk.com@gmail.com or WhatsApp
   +92 322 3010634 within 5 working days of receiving your order.
2. Share your order number, reason for return, and (if applicable) photos of the product.
3. Once approved, we'll guide you through the return shipping process.

Refunds Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed within a reasonable timeframe via your original payment method or store credit, as applicable. Shipping charges (if any) are non-refundable unless the return is due to our error (wrong or defective item).

Exchanges If you'd prefer a size or color exchange instead of a refund, let us know when raising your request subject to stock availability.